Help & Information

Frequently asked.
Clearly answered.

Everything you need to know about ordering blanks from BAM, whether you’re buying a few pieces or stocking a shop — how wholesale accounts work, when we ship, and how to handle the occasional hiccup. Don’t see your question? Scroll to the bottom and reach out.

Who we sell to & wholesale accounts

Who can buy from BAM?

Everyone. Anyone can shop the full catalog and check out at the listed price — whether you need one blank tee for a project or a few dozen for your team.

If you’re a business that resells or decorates apparel — print shops, embroidery studios, decorators, promotional product companies, sports teams, schools, nonprofits, corporate buyers, or an apparel brand — you can apply for a wholesale account to get wholesale pricing on every order.

How do I apply for a wholesale account?

Visit our wholesale application page and fill out the form. You’ll need:

  • Your business name and contact details
  • Your wholesaler / reseller ID (resale certificate number)
  • A clear photo or PDF of your current resale certificate

Once submitted, our team reviews the documents and either approves your account or follows up if we need more info.

How long does approval take?

Typically 1–2 business days. You’ll receive a decision email at the address you applied with. If we need clarification on your certificate, expect a quick reply with what we need.

Once approved, wholesale pricing unlocks across the entire catalog the next time you sign in.

What if my application is denied?

The most common reasons for denial are an expired resale certificate, a blurry or unreadable upload, or a mismatch between the business name on the certificate and the one on the application.

If your application is declined, you’ll get an email explaining why and an invitation to reapply or appeal with updated documentation. You can keep ordering at regular prices in the meantime.

Where do I see my wholesale price?

Regular prices are shown to everyone on the site. Once your wholesale account is approved and you’re signed in, you’ll see a “Your price” line under each price showing your wholesale price, and the wholesale discount is applied automatically in your cart and at checkout.

Not approved yet? Apply for wholesale access — it usually takes 1–2 business days.

Placing orders & how pricing works

Is there a minimum order quantity?

No MOQ. Order one piece or one thousand. Approved wholesale members get wholesale pricing on every order, regardless of size.

Volume discounts kick in automatically at higher quantities for many styles. You’ll see the tiered pricing on each product page once you’re logged in.

Can I order a sample before committing to a bulk order?

Yes. Because there’s no MOQ, you can simply order a single piece in the style, color, and size you’re considering. It ships and is priced exactly like any other order.

If you need a coordinated multi-style sample pack for a client pitch, reach out and we’ll help you put one together.

Can I modify or cancel an order after placing it?

If your order hasn’t shipped yet, yes — contact us immediately with your order number and what needs to change. We move fast (often shipping within hours), so the earlier the better.

Once an order has been picked, packed, and handed to the carrier, it can’t be cancelled. Refusing the delivery doesn’t turn it into a return: refused or undeliverable packages are refunded minus the original shipping and the return shipping charged to us. Details are in our refund policy.

Do you offer custom decoration (printing, embroidery)?

No — BAM is a blanks-only supplier. We carry the garments; you (or your decorator) put the artwork on them. That focus is why we can offer the prices, inventory depth, and turnaround we do.

If you need a decorator recommendation in the Atlanta area, drop us a line.

How fast we ship & how far

How fast will my order ship?

Items in stock at our Duluth warehouse: orders placed before 2pm EST on a business day ship the same day. Orders placed after the cutoff or on weekends ship the next business day.

Items sourced from our supplier: some colors and sizes can be ordered even when our Duluth count is zero. We bring those in from our supplier’s warehouse, and they usually ship within 3–5 business days. Need a specific color/size by a certain date? Message us before you order and we’ll confirm the ship date.

Transit time after that depends on your selected shipping method and destination. Southern US shops can typically expect 1–2 business days; coast-to-coast is 3–5 business days via ground. See our shipping policy for full details.

Where do you ship?

Anywhere in the United States that UPS delivers, including Alaska, Hawaii, and Puerto Rico. You’ll see live UPS rates for your address at checkout.

For international orders, contact us for a quote before placing the order.

What carriers do you use?

We ship with UPS. At checkout you’ll see live rates for every available UPS service — Ground Saver, Ground, 3 Day Select, 2nd Day Air, and Next Day Air.

Tracking numbers are emailed automatically the moment your order leaves the warehouse.

Do you offer drop-shipping or blind shipping?

Yes — we can ship directly to your end-customer with no BAM branding on the packing slip. Add a note to your order or message us with the recipient address and we’ll handle the rest.

Can I pick up my order in store?

Yes. Choose Pick up in store at checkout and collect your order from our Duluth warehouse:

Blanks And More
2860 Peachtree Industrial Blvd #200
Duluth, GA 30097

Get directions

Pickup hours: Monday to Saturday, 10am to 6pm.

In-store pickup is for items we have in stock at the warehouse (look for the In stock badge or shop Get It Fast). Pickup orders are usually ready in 2 to 4 days, and we’ll email you as soon as yours is ready. Made-to-order items ship to you.

If something’s wrong with your order

What’s your return policy?

We accept returns only when something went wrong on our end or in shipping: a defective blank, an item damaged in shipping, or the wrong item (a style, color, size, or quantity different from your order confirmation). We don’t accept returns for ordering errors or change of mind.

Report shipping damage or missing items within 48 hours of delivery, and defects or wrong items within 30 days. Garments must be unwashed, undecorated, and in their original condition — once a blank is printed, embroidered, washed, or altered, it’s yours, not ours. Please inspect every piece before you decorate.

To start a claim, contact us with your order number and photos. Approved claims get a return authorization and a prepaid return label, with no restocking fee, and you choose a replacement or a refund. Full details are in our refund policy.

My order arrived damaged. What do I do?

Reach out within 48 hours of delivery with your order number and photos of the damaged box, packing, and product. We’ll either replace the affected items or refund them — your call.

Hang onto the original packaging until the claim is resolved, in case the carrier needs to inspect it.

My order is missing items. What now?

Check the packing slip first — large orders occasionally ship in multiple boxes that arrive on different days. If the second box doesn’t show within 48 hours of the first, contact us with your order number and what’s missing.

We’ll trace the shipment, file a claim if needed, and get replacements out the door fast.

I ordered the wrong size/color. Can I exchange it?

Unfortunately we don’t process buyer-error exchanges on undamaged blanks — restocking time and effort don’t work for our model.

The good news: with no MOQ, ordering exactly what you need is easy. If you’re unsure on sizing for a new style, ask us or order one to sample before going deep on it.

If we sent you a different size or color than you ordered, that’s on us — contact us within 30 days of delivery and we’ll fix it at no cost.

What we carry & how we keep it stocked

What brands do you carry?

We carry the brands print shops and decorators actually ask for:

  • Gildan, JERZEES, Hanes and ComfortWash by Hanes — everyday value tees, fleece, and basics
  • BELLA + CANVAS, Next Level, AS Colour and Comfort Colors — retail-fit, fashion, and garment-dyed styles
  • Port & Company, Port Authority, District and UltraClub — core basics, polos, outerwear, and corporate apparel
  • Sport-Tek, A4, CORE365 and Team 365 — performance, athletic, and team wear
  • Shaka Wear — heavyweight and oversized blanks
  • Rabbit Skins — infant and toddler blanks
  • Richardson — caps and headwear

Browse any of them from the Brands menu. If there’s a brand you wish we carried, tell us — we listen.

How accurate is the stock count on the website?

Each product’s Check inventory & pricing grid shows live counts for our Duluth warehouse, updated as orders ship. If a size shows a quantity there, it’s on a shelf in our warehouse.

Some colors and sizes can still be ordered when the Duluth count is zero. We source those from our supplier’s warehouse, so they usually ship within 3–5 business days instead of the same day, and they aren’t available for in-store pickup.

If you’re placing a large order against a specific color/size and want absolute certainty, drop us a quick message and we’ll confirm stock and ship date before you check out.

What if something I want is out of stock?

You can sign up for restock notifications on the product page, or message us for an ETA. Most fast-moving SKUs replenish within a week or two; specialty items can vary.

For large orders against unavailable inventory, we’ll often source from a partner warehouse if the volume justifies it. Ask us.

How you pay & manage your account

What payment methods do you accept?

All major credit cards (Visa, Mastercard, AmEx, Discover), Shop Pay, Apple Pay, and Google Pay at checkout. Payment is processed securely through Shopify Payments.

For approved members placing recurring high-volume orders, we offer net terms on a case-by-case basis — reach out to discuss.

Do you charge sales tax?

Regular orders include sales tax where it applies, calculated at checkout based on your shipping or pickup address.

If you’re buying for resale, send us your resale certificate (or include it with your wholesale application) and we’ll set your account up as tax exempt where your state allows it. Questions? Ask us.

How do I update my account email or address?

Sign in via the member sign-in page and head to Profile in your account dashboard. You can update your email, phone, and saved shipping addresses anytime.

If your business name or resale certificate changes, message us so we can update the certificate on file.

I forgot my password. How do I sign in?

BAM uses passwordless sign-in — just enter your account email on the sign-in page and we’ll email you a one-time code. No password to remember, no “forgot password” loop.

How do I see past orders or reorder?

From your account dashboard, click Orders to see your full order history. You can re-add any past order’s items to your cart with one click for fast reorders.

Still have a question?

We try to answer everything here, but every order is a little different. Reach out and a real human will get back to you.